Our returns period is extended from the date you receive your order.
We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year.
Please contact us if you have any questions.
*Returns from outside the UK and US may be subject to a return fee. This cost is calculated in our returns portal.
Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items – including earrings – if they are sent back unworn and in their original packaging.
However we can’t accept returns on engraved items – unless they were received faulty – as we’ve customised these pieces especially for you.
We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
We sincerely apologise if you have experienced any fault with your Villageorama jewelry.
Our customer service team would be happy to assist – Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
If you would like to return an item you originally bought from one of our Villageorama Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you have any questions about your returns, please contact us and provide your order details.
Please note that international customs duties and sales taxes are NOT refunded for shipments returned from outside the EU.
We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.
Please note shipping costs are not refundable.